At Tezdrop, customer satisfaction is our priority. Our refund policy is designed to be fair and transparent.
Customers may cancel an order till acceptance, provided the restaurant/vendor has not yet accepted it.
Once the order is accepted/prepared/dispatched, cancellation is not allowed.
If the delivered order is incorrect, incomplete, or damaged, customers must raise a complaint through the Tezdrop app within 30 minutes of delivery.
After verification, Tezdrop will either:
Arrange a replacement (if possible), OR
Issue a refund to the wallet.
If the delivery is delayed by more than 99 minutes beyond the estimated time, and the delay is not due to weather, traffic, or other unavoidable reasons, customers may be eligible for a partial/full refund.
If the order is not delivered due to vendor/rider issues, a full refund will be initiated.
Approved refunds will be processed within 5-7 business days to the Tezdrop wallet.
No refunds for customized food items, perishable groceries, or melted ice creams unless the issue is genuine (wrong/damaged).
Adjustments will be made via wallet credit.
📌 Note: Tezdrop reserves the right to modify or reject refund claims if fraudulent activity is suspected.
